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Contact
Chronicle
To file mail, Contact Chronicle intercepts an organisation’s
raw external mail traffic. It selects mail on the basis
of a corporate address book of individuals and domains
of interest. Any message that is to or from a tracked
person or company is automatically filed under a mailbox
for the sender or receiver. If instructed to track an
entire company, then individual mail boxes for company
representatives are automatically created as they are
discovered. Personal contacts at a tracked company can
be marked for exclusion if required. This feature is
used where perhaps a spouse works at a company you do
business with and you don’t want personal emails
with them tracked.
Phone call and meeting logs can be attached to each
other or to emails to create a chronological discussion
that is conducted over multiple media types. For example
a phone call could trigger a series of emails and phone
calls all related to the same issue. The entire conversation
can be viewed as a single thread in Contact Chronicle.
Authorised users are able to browse the discussions
on line. Advanced search capabilities allow specific
communications to be found quickly either by sender,
recipient, subject or message body search. Multiple
search criteria can be used in concert to narrow the
results. The user can switch from the search results
to view the entire thread containing the result. If
required, the particular message or the entire thread
can then be forwarded to a third person. This provides
a powerful and immediate mechanism for substantiating
your point of view when dealing with client issues.
Often the immediacy with which an entire discussion
can be sent to a client can cause issues to dissolve
before becoming problematic.
The system can be packaged as an "appliance",
that is, as a separate machine pre-loaded with software.
This provides ease of installation and clear demarcation
of responsibilities
The system connects between an organisation's main
mail server (on one machine) and the external mail agent
(on the firewall machine). This replaces a direct connection
between the two, as shown in the diagram.
The Contact Chronicle appliance is designed to be part
of any mail system installation, with minimum impact
on system administration.
| While all of the functionality
provided by Contact Chronicle is available via a
web browser interface, integration with mail clients
provides an environment where you can act directly
from your inbox. You can |
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Add new users or
domains that require tracking |
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Edit the contact details for
an individual |
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View an individual’s mail
box |
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Create a phone or meeting log
associated with an email in your inbox |
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