Enterprise Service Management Framework

How this affects you?

Intelligent remote devices have traditionally been the domain of banks, utilities and telecommunications companies - for example Automated Teller Machines and mobile phones. Opportunities for cost savings can often be realised but few organisations have successfully bridged the gap to the easy, dynamic and economic provision and management of new and changing customer services based on these assets.

Many companies and government agencies are now beginning to realise that pervasive computing solutions can bring cost savings and increased revenue while also very importantly increasing customer satisfaction. In many cases these are organisations who have no previous experience with remote devices but who can see how such environments introduce fresh perspectives on how their business functions can be improved.

The Problem

While the rewards may be great, the introduction of this type of system can be risky and costly. The inclusion of remote devices adds a new dimension and therefore risk to service provision. [Stress from end users on the one side and remote devices on the other, coupled with many points of failure and massive data throughput creates a whole new set of challenges to system builders.]

Many hardware providers are not familiar with the challenges of a pervasive environment. The hardware and software often need to be developed in parallel. Device-specific proprietary protocols and lack of experience in accommodating these protocols can lead to situations where 'grey areas' lead to partial incompatibility between the devices and the ESM.

Many traditional IT companies have no experience in ESM environments. Many telco vendors have insufficient experience in traditional IT disciplines and environments. There are companies who have expertise in localise sensor networks. There are companies who have experience in traditional telco Operational Support Systems (OSS). There are companies who have experience in large-scale service delivery…but there are very few companies in the world with the level of experience necessary in all areas for the successful delivery of an ESM system.

Forge has proven experience in all aspects of ESM delivery. Our team can assist customers with the initial project conception and then proceed on through to delivery and ongoing maintenance. We have worked with many hardware vendors in the design of functional interfaces to the remote devices.

We provide gateways for standard and proprietary device protocols over multiple network access mechanisms. We have extensive experience in OSS, Network Element Management (NEM) and the delivery of intra/internet services using our distributed systems infrastructure.

We have considerable experience implementing traditional IT (eg.: EIS, ETL, data quality, OLAP, datawarehouses) through our consulting and products divisions. Our development principles and processes are the foundation for building systems that not only satisfy current customer requirements but also ensure the realisation of long-term vision.

Forge systems are built to accommodate any pre-existing technical choices whilst enabling and future-proofing your strategic business process and systems engineering.